Where's my order?
Once we have received and verified your order, please allow up to 1-3 business days for your order to be processed and shipped.
Standard shipping should take approximately 3-7 business days depending on high volume the times. Please contact Iconic Basics if you have not received your package within 10 business days of receiving your tracking number.
Once the package has been delivered by the shipping carrier, the risk of lost or stolen packages is the responsibility of the recipient.
Can I return my items for a refund or exchange?
Iconic Basics does not offer exchanges since we are unable to guarantee the style and/or size availability by the time the returned item(s) is received.
Our top priority is to ensure that you are completely satisfied with your items which is why we are happy to offer a store credit in the form of an Iconic Basics E-Gift Card for use on a future purchase. Store credits are issued if item(s) are returned to us within 10 days of the delivery date for reasons such as:
● The quality does not meet your expectation
● The item(s) does not fit
● You had a change of heart
As of this time all bodysuits and swimwear will be non-returnable
How do I make a return?
Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
Iconic Basics reserve the right to refuse any returns that are outside of the 10 day post delivery date return period or items that are not in the original condition.
Please send merchandise to the following address:
Iconic Basics
P.O. Box 22878
Beaumont, Texas 77720
Returns will take 3-5 business days to process once received.
Our top priority is to ensure that you are completely satisfied with your items which is why we are happy to offer a store credit in the form of an Iconic Basics E-Gift Card for use on a future purchase. Store credits are issued if item(s) are returned to us within 10 days of the delivery date for reasons such as:
● The quality does not meet your expectation
● The item(s) does not fit
● You had a change of heart
As of this time all bodysuits and swimwear will be non-returnable
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.